{"id":2024,"date":"2024-01-02T16:34:41","date_gmt":"2024-01-02T21:34:41","guid":{"rendered":"https:\/\/assistinghands.com\/115\/?page_id=2024"},"modified":"2025-09-10T15:15:36","modified_gmt":"2025-09-10T19:15:36","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/assistinghands.com\/115\/newjersey\/maywood\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium color_custom small-container faq\" style=\"background-color: #f5f5f5;\"><div class=\"l-section-h i-cf\"><div class=\"g-cols offset_small\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\">[vc_custom_heading text=&#8221;ASSISTING HANDS HOME CARE&#8221; font_container=&#8221;tag:h4|font_size:14|text_align:center&#8221; google_fonts=&#8221;font_family:Oswald%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;margin-none ah-subtitle&#8221;][vc_custom_heading text=&#8221;Frequently Asked Questions&#8221; font_container=&#8221;tag:h2|font_size:48|text_align:center&#8221; google_fonts=&#8221;font_family:Oswald%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;padding-none&#8221;]<div class=\"wpb_text_column \"><div class=\"wpb_wrapper\">\n<p style=\"text-align: center\">Welcome to the Assisting Hands Home Care FAQ page. We understand that choosing the right home care services for yourself or a loved one can raise many questions. We&#8217;re here to provide you with clear and informative answers to help you make well-informed decisions about your care needs. If you have additional questions, please don&#8217;t hesitate to contact us. Your well-being is our top priority, and we&#8217;re here to assist you every step of the way.<\/p>\n<\/div> <\/div> <div class=\"w-tabs layout_default accordion type_togglable title_left icon_chevron iconpos_right \"><div class=\"w-tabs-list items_10\"><div class=\"w-tabs-list-h\"><div class=\"w-tabs-item\"><a href=\"#what-kind-of-training\" class=\"w-tabs-item-h\"><span class=\"w-tabs-item-title\">What kind of training do you provide your caregivers?<\/span><\/a><\/div>\n<div class=\"w-tabs-item\"><a href=\"#who-answers-phone-after-hours\" class=\"w-tabs-item-h\"><span class=\"w-tabs-item-title\">Who answers the phone after hours if we have an emergency?<\/span><\/a><\/div>\n<div class=\"w-tabs-item\"><a href=\"#will-I-always-have-the-same-caregiver\" class=\"w-tabs-item-h\"><span class=\"w-tabs-item-title\">Will I always have the same caregiver?<\/span><\/a><\/div>\n<div class=\"w-tabs-item\"><a href=\"#can-I-change-or-cancel-my-service-at-any-time\" class=\"w-tabs-item-h\"><span class=\"w-tabs-item-title\">Can I change or cancel my service at any time?<\/span><\/a><\/div>\n<div class=\"w-tabs-item\"><a href=\"#is-there-a-deposit\" class=\"w-tabs-item-h\"><span class=\"w-tabs-item-title\">Do I need to pay a deposit to start services?<\/span><\/a><\/div>\n<div class=\"w-tabs-item\"><a href=\"#does-your-agency-provide-transportation\" class=\"w-tabs-item-h\"><span class=\"w-tabs-item-title\">Does your agency provide transportation?<\/span><\/a><\/div>\n<div class=\"w-tabs-item\"><a href=\"#what-kind-of-duties-can-be-performed\" class=\"w-tabs-item-h\"><span class=\"w-tabs-item-title\">What kind of duties can be performed?<\/span><\/a><\/div>\n<div class=\"w-tabs-item\"><a href=\"#what-if-my-caregiver-is-not-a-good-fit-for-me\" class=\"w-tabs-item-h\"><span class=\"w-tabs-item-title\">What if my caregiver is not a good fit for me?<\/span><\/a><\/div>\n<div class=\"w-tabs-item\"><a href=\"#1704232661231-b30481f2-16ea\" class=\"w-tabs-item-h\"><span class=\"w-tabs-item-title\">How are your caregivers supervised?<\/span><\/a><\/div>\n<div class=\"w-tabs-item\"><a href=\"#1704318862531-23a0c0ed-46d3\" class=\"w-tabs-item-h\"><span class=\"w-tabs-item-title\">How do you ensure the safety and reliability of your caregivers?<\/span><\/a><\/div>\n<\/div><\/div><div class=\"w-tabs-sections\"><div class=\"w-tabs-sections-h\"><div class=\"w-tabs-section\" id=\"what-kind-of-training\"><a href=\"#what-kind-of-training\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-header-h\"><h5 class=\"w-tabs-section-title\">What kind of training do you provide your caregivers?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/div><\/a><div class=\"w-tabs-section-content\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>At Assisting Hands Home Care in Maywood NJ, our caregivers are CHHA (Certified Home Health Aide) Certified in the state of NJ. They undergo comprehensive training, including essential caregiving skills, Alzheimer&#8217;s and dementia care, medication reminders, infection control, emergency response, effective client communication, cultural sensitivity, and ongoing education. This training ensures our caregivers are well-prepared to provide high-quality care to our clients.<\/p><\/div> <\/div> <\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"who-answers-phone-after-hours\"><a href=\"#who-answers-phone-after-hours\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-header-h\"><h5 class=\"w-tabs-section-title\">Who answers the phone after hours if we have an emergency?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/div><\/a><div class=\"w-tabs-section-content\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\">\n<p class=\"p1\">An Assisting Hands care manager is available to answer your call 24 hours a day, 7 days a week. After hours, our office number <a href=\"tel:2017547468\">201.754.7468<\/a> will ring directly to an on-call phone, ensuring you can always reach someone knowledgeable and ready to assist.<\/p>\n<\/div> <\/div> <\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"will-I-always-have-the-same-caregiver\"><a href=\"#will-I-always-have-the-same-caregiver\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-header-h\"><h5 class=\"w-tabs-section-title\">Will I always have the same caregiver?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/div><\/a><div class=\"w-tabs-section-content\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>At Assisting Hands Home Care, we understand the importance of building trust and consistency in your care. While we strive to provide you with the same caregiver for each visit to maintain a strong caregiver-client relationship, there may be instances where caregiver schedules need to be adjusted due to unforeseen circumstances, such as illness or time-off.<br \/>\nRest assured, we make every effort to match you with caregivers who best meet your needs and preferences. We keep detailed records of your care plan and personal preferences to ensure a seamless transition if another caregiver is temporarily assigned.<br \/>\nOur goal is to provide you with the continuity of care and peace of mind you deserve.<\/p><\/div> <\/div> <\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"can-I-change-or-cancel-my-service-at-any-time\"><a href=\"#can-I-change-or-cancel-my-service-at-any-time\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-header-h\"><h5 class=\"w-tabs-section-title\">Can I change or cancel my service at any time?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/div><\/a><div class=\"w-tabs-section-content\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>Yes, we are flexible! We request 3 business days to make care plan changes and 24-hour notice to cancel a shift.<\/p><\/div> <\/div> <\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"is-there-a-deposit\"><a href=\"#is-there-a-deposit\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-header-h\"><h5 class=\"w-tabs-section-title\">Do I need to pay a deposit to start services?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/div><\/a><div class=\"w-tabs-section-content\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>No, we do not require a deposit to begin services. You can get started with care without any upfront costs.<\/p><\/div> <\/div> <\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"does-your-agency-provide-transportation\"><a href=\"#does-your-agency-provide-transportation\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-header-h\"><h5 class=\"w-tabs-section-title\">Does your agency provide transportation?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/div><\/a><div class=\"w-tabs-section-content\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>Yes, we provide transportation to doctor appointments, social outings and errands.<\/p><\/div> <\/div> <\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"what-kind-of-duties-can-be-performed\"><a href=\"#what-kind-of-duties-can-be-performed\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-header-h\"><h5 class=\"w-tabs-section-title\">What kind of duties can be performed?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/div><\/a><div class=\"w-tabs-section-content\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>Our caregivers are trained to provide a wide range of non-medical in-home care services tailored to meet your unique needs. Some of the common duties our caregivers can perform include:<\/p>\n<ol>\n<li><strong>Personal Care:<\/strong> Assisting with bathing, grooming, dressing, and toileting.<\/li>\n<li><strong>Companion Care:<\/strong> Providing companionship, conversation, and emotional support.<\/li>\n<li><strong>Meal Preparation:<\/strong> Planning and preparing nutritious meals based on dietary requirements.<\/li>\n<li><strong>Medication Reminders:<\/strong> Ensuring medications are taken at the correct times and dosages.<\/li>\n<li><strong>Mobility Assistance:<\/strong> Assisting with mobility, transfers, and exercises.<\/li>\n<li><strong>Light Housekeeping:<\/strong> Performing light cleaning, laundry, and organizing.<\/li>\n<li><strong>Transportation:<\/strong> Providing transportation to medical appointments, errands, and outings.<\/li>\n<li><strong>Alzheimer&#8217;s &amp; Dementia Care:<\/strong> Specialized care for individuals with memory-related conditions.<\/li>\n<li><strong>Respite Care:<\/strong> Giving family caregivers a break from their caregiving responsibilities.<\/li>\n<li><strong>Safety Supervision:<\/strong> Monitoring for safety and fall prevention.<\/li>\n<\/ol>\n<\/p><\/div> <\/div> <\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"what-if-my-caregiver-is-not-a-good-fit-for-me\"><a href=\"#what-if-my-caregiver-is-not-a-good-fit-for-me\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-header-h\"><h5 class=\"w-tabs-section-title\">What if my caregiver is not a good fit for me?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/div><\/a><div class=\"w-tabs-section-content\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>Your satisfaction is our priority. If your caregiver is not a good fit, simply let us know, and we will work with you to find a caregiver who better suits your needs and preferences.<\/p><\/div> <\/div> <\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1704232661231-b30481f2-16ea\"><a href=\"#1704232661231-b30481f2-16ea\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-header-h\"><h5 class=\"w-tabs-section-title\">How are your caregivers supervised?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/div><\/a><div class=\"w-tabs-section-content\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>We use advanced technology, including Telephony and Geofencing, to ensure the supervision and accountability of our caregivers. These systems track caregiver arrival and departure times, allowing clock-ins and clock-outs only at the location of care. Additionally, our caregivers use this mobile software to document daily care notes that we monitor daily.<br \/>\nTo further enhance the quality of care, we conduct on-site supervision visits by our Director of Nursing every 30-60 days, maintaining open lines of communication for ongoing support and feedback.<\/p><\/div> <\/div> <\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"1704318862531-23a0c0ed-46d3\"><a href=\"#1704318862531-23a0c0ed-46d3\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-header-h\"><h5 class=\"w-tabs-section-title\">How do you ensure the safety and reliability of your caregivers?<\/h5><div class=\"w-tabs-section-control\"><\/div><\/div><\/a><div class=\"w-tabs-section-content\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>At Assisting Hands Home Care, the safety and security of our clients are paramount. We conduct thorough background checks on all our caregivers, including comprehensive state and federal checks. Additionally, for caregivers who assist with transportation, we also run their driver&#8217;s license records to ensure they have a clean drivers record. Our rigorous screening process is designed to provide you with peace of mind and the highest level of trust in our caregivers.<\/p><\/div> <\/div> <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium reverse-column last-row\"><div class=\"l-section-h i-cf\"><div class=\"g-cols offset_small valign_middle\"><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\">[vc_custom_heading text=&#8221;CONNECT WITH US DIRECTLY&#8221; font_container=&#8221;tag:h4|font_size:14|text_align:left&#8221; google_fonts=&#8221;font_family:Oswald%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;margin-none ah-subtitle&#8221;][vc_custom_heading text=&#8221;Let&#8217;s Start the Conversation&#8221; font_container=&#8221;tag:h2|font_size:48|text_align:left&#8221; google_fonts=&#8221;font_family:Oswald%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; el_class=&#8221;margin-none padding-none&#8221; css=&#8221;.vc_custom_1693773645266{padding-top: 0px !important;}&#8221;]<div class=\"wpb_text_column  vc_custom_1693774799656\"><div class=\"wpb_wrapper\"><p>Empowering your loved one&#8217;s comfort and well-being begins with a direct conversation. We invite you to reach out to us at Assisting Hands Home Care Maywood through a simple phone call. Our compassionate team is here to provide answers, guidance, and a listening ear.<br \/>\nDial <a class=\"bold-link\" href=\"tel:2017547468\">201-754-7468<\/a> to speak with a caring member of our team today. By connecting with us directly, you initiate a journey of personalized care that reflects our commitment to your family&#8217;s needs. Your loved one&#8217;s comfort, dignity, and independence are at the heart of everything we do.<br \/>\nFeel free to reach out whenever you&#8217;re ready to start the conversation \u2013 we&#8217;re here to provide empathetic support and assistance.<\/p><\/div> <\/div> <div class=\"w-btn-wrapper align_left\"><a class=\"w-btn style_solid color_primary icon_none cs-white-color-border view-all-services eop-cta\" href=\"tel:2017547468\"><span class=\"w-btn-label\">Call Us Now<\/span><\/a><\/div><\/div><\/div><div class=\"vc_col-sm-6 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-image radius20\"><div class=\"us-frame\"><img loading=\"lazy\" decoding=\"async\" width=\"1001\" height=\"1001\" src=\"https:\/\/assistinghands.com\/115\/wp-content\/uploads\/sites\/158\/2023\/09\/ah-cta.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/assistinghands.com\/115\/wp-content\/uploads\/sites\/158\/2023\/09\/ah-cta.jpg 1001w, https:\/\/assistinghands.com\/115\/wp-content\/uploads\/sites\/158\/2023\/09\/ah-cta-300x300.jpg 300w, https:\/\/assistinghands.com\/115\/wp-content\/uploads\/sites\/158\/2023\/09\/ah-cta-150x150.jpg 150w, https:\/\/assistinghands.com\/115\/wp-content\/uploads\/sites\/158\/2023\/09\/ah-cta-768x768.jpg 768w, https:\/\/assistinghands.com\/115\/wp-content\/uploads\/sites\/158\/2023\/09\/ah-cta-600x600.jpg 600w, https:\/\/assistinghands.com\/115\/wp-content\/uploads\/sites\/158\/2023\/09\/ah-cta-350x350.jpg 350w\" sizes=\"auto, (max-width: 1001px) 100vw, 1001px\" \/><\/div><\/div><\/div><\/div><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\">[vc_empty_space height=&#8221;64px&#8221;]<\/div><\/div><\/div><\/div><\/section>","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"ASSISTING HANDS HOME CARE\" font_container=\"tag:h4|font_size:14|text_align:center\" google_fonts=\"font_family:Oswald%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal\" el_class=\"margin-none ah-subtitle\"][vc_custom_heading text=\"Frequently Asked Questions\" font_container=\"tag:h2|font_size:48|text_align:center\" google_fonts=\"font_family:Oswald%3A300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal\" el_class=\"padding-none\"] Welcome to the Assisting Hands Home Care FAQ page. We understand that choosing the right home care services for yourself or a loved one can raise many questions. We're here to provide you with clear and informative answers to help you make well-informed decisions about...","protected":false},"author":221,"featured_media":0,"parent":758,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_metasync_otto_title":"","_metasync_otto_description":"","_metasync_otto_keywords":"","_metasync_otto_og_title":"","_metasync_otto_og_description":"","_metasync_otto_twitter_title":"","_metasync_otto_twitter_description":"","rank_math_title":"","rank_math_description":"","_aioseo_title":"","_aioseo_description":"","footnotes":""},"class_list":["post-2024","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Frequently Asked Questions - Assisting Hands Home Care - Maywood<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/assistinghands.com\/115\/newjersey\/maywood\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - 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