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News

Assisting Hands Home Care Wins A Prestigious 2026 BBB Spark Award for Ethical Leadership in Middle Tennessee

FRANKLIN, TN — Assisting Hands Home Care, a premier provider of in-home senior and memory care services, has been officially named one of the winners of the 2026 BBB Spark Award by the Better Business Bureau (BBB) Serving Middle Tennessee and Southern Kentucky.

BBB Spark Award 2026

The Spark Award is a highly competitive honor presented annually by the BBB Integrity Foundation. It specifically recognizes emerging businesses, startups, and new business owners who fast-track a culture of trust and exhibit exceptional dedication to the “Three C’s of Trust”: Character, Culture, and Community.

“We are incredibly proud to receive the 2026 Spark Award,” said the leadership team at Assisting Hands Home Care. “When we launched our agency, we set out to prove that senior care should feel deeply personal. This award validates our team’s daily commitment to transparency, ethical employment, and genuine compassion for the families we serve across Williamson, Rutherford, Maury and Davidson counties.”

Raising the Bar for Local Care

The BBB selection committee evaluates nominees based on real-world actions rather than simple marketing statements. To win, an organization must demonstrate an authentic operational culture and a high standard of personal character.

Assisting Hands stood out in the Middle Tennessee marketplace due to its highly rigorous operational model, which challenges traditional, fragmented home care practices:

  • True W-2 Employment: Unlike many independent contractor registries, the agency hires, trains, and insures all its caregivers as full W-2 employees, ensuring top-tier workplace accountability.

  • Accountability Through Technology: By utilizing GPS-verified visit logging, families and clinical navigators receive real-time visibility into exactly when care is delivered.

  • Specialized Community Focus: The agency serves as an approved provider for Medicare’s new GUIDE program, actively delivering 72 hours of fully covered, much-needed respite care to local families navigating advanced Alzheimer’s and dementia.

2026 BBB Spark Award Logo

As caregiving demands grow across Tennessee, families seek new solutions to balance work, finances, and life

More than 1.5 million Tennesseans are family caregivers, often facing financial and emotional strain. Families are seeking new solutions and support programs to find much-needed relief.
By: Hannah McDonald
Posted 6:32 PM, Apr 02, 2026

 

FRANKLIN, Tenn. (WTVF) — Juggling work, family, and caregiving is a daily reality for many Tennesseans, with nearly 60% of caregivers also holding down paid jobs.

According to AARP, more than 1.5 million people in Tennessee, three in 10 adults, are family caregivers. An AARP survey found that many caregivers are forced to stop saving, dip into their savings, or take on debt. Some even struggle to keep up with bills, and many people use paid time off and sick leave to care for loved ones.

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“We’re going to find in the next few years there are going to be substantially more caregivers and we need to be prepared with the people structure and the infrastructure to make sure that’s ready to go,” Mia McNeil, AARP’s state director, said.

The personal cost

The demands of caregiving often take a toll on the physical or mental health of the caregivers themselves.

In Columbia, Roger Lange’s wife, Donnalynn Pellegrini-Lange, knows the exhaustion of caregiving firsthand. Roger was seriously injured fighting in the war in Afghanistan. At first, the couple managed his neurological injuries on their own.

“It was hard because I had to do everything, and I wasn’t a PT, I wasn’t an OT. I didn’t know how to help him,” Donnalynn said.

Donnalynn shouldered most of his care for about a decade, but the constant demands became overwhelming.

“You don’t have like me time. There are times there is resentment because you’re like I really wanted to do that, but I know that I can’t,” Pellegrini-Lange said.

Now, three days a week, a certified nursing assistant or a professional caregiver comes by to lighten the load so the couple can focus on each other.

“When people take marriage vows, I don’t think you realize what they mean until you’re in a situation like this,” Pellegrini-Lange said.

Local solutions

As the need for home care grows across Tennessee, some local businesses are trying new approaches to meet it. Assisting Hands based in Franklin is taking a gamble with an on-demand program that offers no minimum hours and sometimes provides care the same day.

“It is a little bit of a risk. But if it’s what’s going to help families, we’re willing to take that on,” owner Mandy Jerin said.

Assisting Hands operates with locally managed teams and W‑2 employed caregivers who are trained, insured, and supported by the Franklin-based leadership team.

This year, a new policy allows state government employees to use six weeks of paid leave to support a parent, spouse, child, or grandchild in hospice care.

AARP’s state director called the policy a step in the right direction and noted that if more employers offered caregiving leave, it could both support workers and boost productivity.

This story was reported on-air by a journalist and has been converted to this platform with the assistance of AI. Our editorial team verifies all reporting on all platforms for fairness and accuracy.

Assisting Hands® and Pontosense Expand AI-Powered Care Partnership

AI-Powered Care Partnership

“We’re honored to see our collaboration expand nationally, empowering caregivers and families with intelligent, privacy-preserving insights.”

— Travis Peterson

WATERLOO, CANADA, November 5, 2025 /EINPresswire.com/ — Following the successful deployment of Pontosense’s Silver Shield technology across several Assisting Hands franchise territories, the national organization has expanded its collaboration with Pontosense to bring AI-driven safety and wellness monitoring to locations nationwide.

Silver Shield uses wireless sensing and artificial intelligence to deliver real-time fall detection, activity monitoring, and wellness insights, all without cameras or wearables. The solution enables care agencies to enhance client safety, ease caregiver workload, and build deeper trust with families by offering peace of mind through unobtrusive, continuous monitoring.

“At Assisting Hands, we’re constantly looking for ways to help our franchise owners deliver better care and strengthen relationships with families,” said Andrew Dahle, Assisting Hands Chief Operations Officer. “Pontosense’s Silver Shield aligns perfectly with our commitment to compassionate, high-quality care. The technology adds a powerful layer of safety and peace of mind, while preserving the dignity and independence of our clients.”

The expanded collaboration will be spotlighted at the 2025 Assisting Hands Area Representative Meeting, where Assisting Hands Area Representative and Franchise Owner Dean Johnson will discuss how innovation and AI are reshaping the future of home care during a fireside chat with Travis Peterson, Pontosense Chief Commercial Officer.

The session will highlight how technology like Silver Shield integrates seamlessly into care environments, supporting caregivers while enhancing the overall experience for clients and families.

“Assisting Hands has built a trusted brand grounded in care and respect,” said Travis Peterson, Pontosense CCO. “We’re honored to see our collaboration expand nationally, empowering caregivers and families with intelligent, privacy-preserving insights that make independent living safer and more connected than ever.”

Together, Assisting Hands and Pontosense are advancing the Assisting Hands 360Care® model, combining human compassion with intelligent technology to deliver safer, more responsive care for clients nationwide.

About Assisting Hands® Home Care
Assisting Hands is a leading provider of non-medical in-home care, offering personalized support that helps seniors, the disabled, and others in need of assistance to remain safe and independent in the comfort of their own homes. Founded on the core values of compassion, dignity, and respect, Assisting Hands serves communities nationwide with a family of locally owned and operated franchise offices. From companionship and personal care to advanced programs like 360Care®, Assisting Hands is dedicated to delivering high-quality, dependable care while giving families peace of mind. Learn more at www.assistinghands.com.

About Pontosense
Pontosense develops privacy-first, contactless sensing technology that keeps people safe, healthy, and independent. Combining wireless engineering with AI, and backed by more than 600 patents, Pontosense transforms everyday spaces into intelligent, protective environments. Its flagship solution, Silver Shield, empowers families and care providers with real-time safety and wellness insights, while the broader platform extends into automotive and wellness applications worldwide. Visit www.pontosense.com to learn more.

Read more about our AI-Powered Care Partnership on WKRN.com

Franklin, Brentwood, and Williamson County, TN — As families across Middle Tennessee and Greater Nashville search for reliable in-home care, many are looking for ways to keep loved ones safe, connected, and independent without sacrificing the personal touch of compassionate caregiving.

615.234.6444

Assisting Hands Home Care Launches New On-Demand Home Care

Hospital to Home Care

FOR IMMEDIATE RELEASE 

Assisting Hands Home Care Launches New On-Demand Home Care Program for Middle Tennessee Families

FRANKLIN, Tenn., March 12, 2026 — Assisting Hands Home Care has introduced a new On-Demand Home Care service, giving families access to professional in-home support when they need it, without requiring a recurring weekly schedule.

The service was created for families who may not need ongoing care but still want a trusted team they can call when support is needed. Whether it is help getting to a doctor’s appointment, coverage while a family caregiver travels, support after a medical procedure, or simply an extra set of hands during a busy week, the On-Demand option allows families to request care as needs arise.

“Families often tell us they wish there was someone they could call when something unexpected comes up,” said Mandy Jerin, owner of Assisting Hands Home Care. “On-Demand care gives them that flexibility while still working with a trusted local care team.”

Caregivers assist with everyday needs such as mobility support, fall prevention, meal preparation, transportation to appointments, companionship, personal care, and overnight supervision when needed.

Unlike many home care providers that rely on call centers or contract labor, Assisting Hands operates with locally managed teams and W-2 employed caregivers who are trained, insured, and supported by the Franklin-based leadership team.

“When families call us, they reach someone here in the community who understands what they are going through,” Jerin said. “Care works best when it is personal and responsive.”

The new On-Demand service complements several specialized programs the organization offers to help families navigate different stages of care.

The Safe Transition Home program supports individuals returning home after hospital or rehabilitation stays.

Through CarePath Long-Term Care Insurance Navigation, co-owner Chris Jerin helps families review policies, file claims, and manage reimbursements so they can access the long-term care benefits they have paid for.

About Assisting Hands Home Care

Assisting Hands Home Care is a trusted, five-star–rated provider of in-home senior care services. The company focuses on personalized care and exceptional service, helping seniors maintain their independence and quality of life at home.

Media Contact: 

Ellice Mrozek

615.234.6444

[email protected]

# # #

Assisting Hands Home Care Launches in Middle Tennessee

By

Source Staff

 –

November 11, 2024

Assisting Hands (Photo: Assisting Hands Facebook)

Assisting Hands Home Care, a leading provider of in-home care services, today announced its expansion into Middle Tennessee. The company is committed to providing exceptional, personalized care that allows seniors to age gracefully in the comfort of their own homes.

Assisting Hands Home Care offers a wide range of services designed to meet the unique needs of each client, including:

Activities of Daily Living (ADLs): Help with essential tasks such as bathing, dressing and grooming.
Memory Care: Specialized care for individuals with Alzheimer’s disease, dementia and other forms of cognitive impairment.
Respite Care: Short-term care solutions to provide relief for family caregivers.
Post-Surgery Care: Assistance with recovery and rehabilitation after surgery.
Fall Prevention: Strategies to reduce the risk of falls and promote safety.
Companionship: Friendly visits and social engagement to combat loneliness and isolation.

“We are thrilled to bring our compassionate and reliable care to the Middle Tennessee community,” said Mandy Jerin, President at Franklin’s Assisting Hands Home Care and Middle Tennessee resident. “Our goal is to empower seniors to live independently and with dignity, while providing peace of mind to their families.”

Assisting Hands Home Care’s Franklin office can be reached at assistinghands.com/615″>[email protected].

Assisting Hands® Home Care Named a 2025 Top Franchise by Franchise Business Review

Top Franchise Award

Independent Survey Shows Franchise Owners Are Highly Satisfied with Assisting Hands Support and Overall Performance

Nampa, ID January 9, 2025 – Assisting Hands was recently named a Top Franchise for 2025 by Franchise Business Review (FBR). This is FBR’s 20th year of honoring the top-ranked franchise opportunities as rated by franchise business owners. The list is available at https://franchisebusinessreview.com/lists/top-200-franchises/.

Assisting Hands® Home Care offers exceptional in-home care services, providing peace of mind to families and helping clients maintain independence and dignity in the comfort of their own homes. Founded on the principles of compassion, reliability, and excellence, Assisting Hands has become a trusted name in senior care, serving communities across the United States and beyond.

Founded on the principle of family values, Assisting Hands operates a national network of franchise locations, with each franchise owner being part of the FOFO® (Family of Franchise Owners), a close-knit community that supports personal and professional growth. As a result, Assisting Hands fosters a culture of compassion, trust, and excellence, empowering caregivers and franchise owners to make a meaningful impact in the communities they serve.

In 2025, Assisting Hands continues to prioritize both the emotional well-being of their clients and the professional development of their caregivers, aiming to set the standard for compassionate care in the home care industry.

Franchise Business Review, a market research firm that performs independent surveys of franchisee satisfaction and employee engagement, provides the only rankings and awards for franchise companies based solely on actual franchisee satisfaction and performance. Franchise Business Review publishes its rankings of the top 200 franchises in its annual Guide to Today’s Top Franchises.

Assisting Hands was among more than 350 franchise brands, representing over 34,000 franchise owners, that participated in Franchise Business Review’s research. Assisting Hands franchisees were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems, including training & support, operations, franchisor/franchisee relations, and financial opportunity.

“Franchisee satisfaction continues to be the leading indicator of franchise performance and system health, and we are pleased to report that owner satisfaction among the 2025 Franchisee Satisfaction Award winners averages 30% higher than other franchise brands,” said Michelle Rowan, president and COO of Franchise Business Review. “As an independent research firm, Franchise Business Review is committed to providing unbiased data to prospective franchise buyers to help them identify the best franchise opportunities based on actual feedback and experiences from current owners. Each of the award winners on this year’s list of the Top 200 Franchises received stellar ratings from their franchisees in the areas crucial to success in operating a franchise, including training & support, leadership, innovation, culture, and financial opportunity.”

“We are honored to be recognized as a 2025 Top Franchise by Franchise Business Review,” said Lane Kofoed, CEO of Assisting Hands Home Care. “This award reflects the dedication and passion of our Family of Franchise Owners, caregivers, and support staff who work tirelessly to provide exceptional care to our clients. At Assisting Hands, we believe in fostering a culture of compassion, support, and excellence.  This recognition reinforces our commitment to our franchisees as we work together to make a positive impact in the communities we serve.”

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About Assisting Hands® Home Care

Assisting Hands is a leading provider of in-home care services for seniors, individuals with disabilities, and those recovering from illness or injury. With over a decade of experience, Assisting Hands provides high-quality care in the comfort of home, offering a range of services including personal care, companion care, and respite care. The company’s franchise system has grown rapidly, with locations across the United States. Visit https://assistinghands.com/ for more information

ASSISTING HANDS® HOME CARE Named to Franchise Business Review’s 2024 Culture100 List

 

Top Franchise Culture

Independent Research Identified Assisting Hands as One of the Top 100 Franchise Brands with the Best Culture Based on Surveys of Over 36,000 Franchise Owners

Nampa, ID July 25, 2024 – Assisting Hands was recently named to Franchise Business Review’s fifth annual “Culture100” list. The list recognizes the top 100 franchise brands in its 2024 research on the Best Franchise Cultures.

The complete FBR Culture100 list is available at: https://franchisebusinessreview.com/lists/top-franchise-culture-awards/

Assisting Hands is a nationally recognized leader in the in-home care industry, with a rapidly expanding network of franchised locations across the country. Their success is built on a strong foundation of the FOFO® (Family of Franchise Owners) culture, which fosters collaboration, mutual support, and a shared commitment to excellence. This unique culture has enabled their franchisees to deliver the highest standards of compassionate care to seniors and individuals with disabilities, empowering them to live safely and comfortably in their own homes. “As we continue to grow and serve more communities, we remain dedicated to upholding the values of our FOFO culture, ensuring that our franchise owners, caregivers, and clients all feel like part of the Assisting Hands family,” said COO, Andrew Dahle.

Franchise Business Review, a franchise market research firm that performs independent surveys of franchisee satisfaction, provides the only rankings of franchises based solely on actual franchisee satisfaction and performance. Franchise Business Review publishes its rankings of top franchises semi-annually in its Guide to Today’s Top Franchises, as well as industry reports throughout the year that highlight research on the top franchises in specific sectors.

Assisting Hands was among more than 360 franchise brands, representing more than 36,000 franchise owners, that participated in Franchise Business Review’s research on the best franchise cultures. Franchisees were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems. The brands that were selected received the highest overall ratings based on 17 unique areas that contribute to a strong company culture, including leadership, core values, franchisee community, and engagement.

“Finding the right culture fit is an important part of any franchise investment decision, but it can be difficult to gauge,” said Michelle Rowan, president & COO of Franchise Business Review. “That’s why we gather data on how current franchisees rate a brand’s culture. It tells you whether franchisees believe the franchisor cares about their success and how well the community of support staff and franchisees work together to achieve their business objectives. For anyone looking to buy a franchise, we recommend you start with the brands on this year’s Culture100 list. These companies are rated 20% – 50% higher by their franchisees than other franchise brands in the key areas that contribute to a positive culture.”

“We are thrilled and honored to receive the Best Franchise Culture award. At Assisting Hands, we have always prioritized creating a family-like culture where everyone feels valued, supported, and connected. This award reflects the strong bonds and collaborative spirit within our network, as well as our commitment to nurturing a positive and empowering environment. We believe that when our franchisees feel like they are part of a family, they are inspired to provide the highest level of compassionate care to the communities we serve. This recognition is a testament to our collective efforts and dedication to our core values,” Lane Kofoed, CEO.

###

 

About Assisting Hands

Assisting Hands is a leading provider of in-home care services for seniors, individuals with disabilities, and those recovering from illness or injury. With over a decade of experience, Assisting Hands provides high-quality care in the comfort of the home, offering a range of services including personal care, companion care, and respite care. The company’s franchise system has grown rapidly, with locations across the United States.

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Assisting Hands Home Care provides elder care services and senior in home care services for families across the country.

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