Medicare GUIDE Program

No Call Centers. No Robots. Just Neighbors Caring For Neighbors.

Local, Personal In-Home Care for Families in Middle Tennessee

What Makes Us Different

There are a lot of home care agencies. Very few operate like we do.

You will never reach a call center.
When you call us, you reach our local team. The same people who coordinate your care.

We only hire W-2 caregivers.
Fully vetted, trained, insured, and supported. No contractors.

You have real-time visibility.
GPS-verified visits. Digital care notes. You always know what’s happening.

You get a dedicated Care Manager.
Not a rotating list of people. One consistent point of contact.

We respond when things change.
Last-minute needs, hospital discharges, schedule gaps. We built our model for real life.

We help you navigate cost.
Long-term care insurance, VA benefits, and Medicare-supported programs like GUIDE. We help you access what you’ve already paid for.

Most families simply start with a quick 5-minute conversation to understand what options are available.

📞 Call or Text Our Franklin-based Team 615-234-6444

What Is the Medicare GUIDE Program?

GUIDE is a Medicare dementia care initiative designed to support both the person living with dementia and the family caregiver.

This program includes:

Paid in-home respite hours
24/7 care team access
Caregiver education
Compassionate guidance every step of the way

Because needs change quickly, families benefit most when support stays coordinated.

What Assisting Hands Provides Through GUIDE

Up to 72 Hours of Free In-Home Respite Care

As an approved provider, we deliver up to 72 hours of free in-home respite care for eligible participants.

During respite hours, our caregivers can support:

Supervision and safety monitoring
Personal care services when needed
Mobility assistance and fall prevention
Meal support and hydration reminders
Routine reinforcement and companionship

Families often use respite care to rest, run errands, attend appointments, or simply catch their breath.

Why Middle Tennessee Families Choose Assisting Hands

Families often tell us they want care that feels personal, not corporate.

They want to know who is answering the phone.

They want caregivers who treat their loved one like family.

That is exactly how we operate.

We are not a call center.
We are not a distant corporation.

We are neighbors caring for neighbors.

Many home care companies moved their phones to call centers thousands of miles away.

We chose a different approach.

When families contact Assisting Hands Home Care, they speak directly with our local Franklin leadership team, the same people responsible for coordinating care and supporting caregivers every day.

That local connection makes a meaningful difference.

Families quickly notice:

• Local Franklin-based leadership
• No call centers or corporate phone trees
• Compassionate W-2 caregivers, never contractors
• GPS-verified visits and detailed care notes
• Flexible scheduling from occasional visits to 24-hour care
• Real people answering the phone when you need help

Care works best when it feels personal, local, and dependable.

Medicare May Cover 72 Hours of Free In-Home Care

Many families are surprised to learn that Medicare now provides support for dementia caregivers.

Through the GUIDE dementia support program, eligible families may qualify for:

Up to 72 hours of in-home respite care each year at no cost.

If your loved one is living with dementia or even suspected cognitive decline, our team can help determine eligibility and explain how the program works.

Families often qualify and simply do not realize the program exists.

Programs Designed Around Real Life

Life rarely follows a predictable schedule. That is why we created programs designed to support families when needs change.

CarePath Long-Term Care Insurance Navigation

Long-term care insurance policies can be confusing to activate.

Through CarePath, families work directly with our in-house long-term care insurance specialist who has more than 20 years of experience helping families access their benefits.

We help with:

• Reviewing policies
• Verifying benefits
• Filing claims
• Managing reimbursements

This service is completely free for our clients, helping ensure families receive the benefits they have contributed and are entitled to use.

Rapid Response Care

Care needs can change quickly.

If another agency’s caregiver calls out, a family caregiver needs last-minute coverage, a doctor’s appointment comes up unexpectedly, or an unexpected hospital discharge occurs, our Rapid Response team can step in quickly.

Think of it like having a trusted care team ready when plans shift.

On-Demand Care

Some families do not want an ongoing weekly schedule.

Our On-Demand Care program allows families to request support when needed without committing to regular visits.

Families often use On-Demand care for:

• Doctor appointments
• Errands and transportation
• Temporary caregiver coverage
• Occasional companionship visits
• Short-term recovery support

Flexible care designed to fit real life.

Safe Transition Home Program

Returning home from the hospital or short-term rehabilitation can be one of the most vulnerable times for seniors.

Our Safe Transition Home Program works closely with local hospitals and rehabilitation centers to help families ensure a safe and supported discharge home.

Caregivers can assist with:

• Personal care routines
• Mobility and fall prevention
• Meal preparation
• Medication reminders
• Transportation to follow-up appointments

The goal is simple: help recovery happen safely at home.

Home Care Services for Middle TN Residents

Our caregivers support seniors and families throughout Middle Tennessee, helping them remain independent while continuing to enjoy the community they love.

Services include:

• Personal care and bathing assistance
• Mobility and fall prevention support
• Companionship and social engagement
• Transportation to appointments
• Light housekeeping and meal preparation
• Memory care support for dementia
• Respite care for family caregivers
• Post-hospital recovery support
• Overnight and 24-hour care

Every care plan is customized for the individual and their lifestyle.

Frequently Asked Questions About Home Care in Middle Tennessee

What areas of Middle Tennessee do you serve?

Assisting Hands Home Care provides in-home care throughout Franklin, Brentwood, Spring Hill, Nolensville, Columbia, Nashville, and surrounding Middle Tennessee communities.

Our office is located in Franklin, and our caregivers regularly support families across Williamson County, Maury County, Rutherford County and Davidson County.

If you are unsure whether we serve your area, simply call or text our local team and we will gladly help.

What types of home care services do you provide?

Our caregivers assist with a wide range of daily needs so seniors can remain safely at home.

Services commonly include:

• Personal care such as bathing, grooming, and dressing
• Mobility assistance and fall prevention
• Companionship and social engagement
• Transportation to appointments and errands
• Meal preparation and light housekeeping
• Memory care support for dementia
• Respite care for family caregivers
• Post-hospital recovery support
• Overnight care and 24-hour home care

Each care plan is customized based on the individual’s needs and lifestyle.

How quickly can home care start?

In many situations, care can begin within 24 to 48 hours, and sometimes even sooner depending on availability.

Our Rapid Response care team is designed specifically to help families when needs arise suddenly, such as:

• Unexpected hospital discharges
• A caregiver calling out
• A family caregiver needing temporary support
• Last-minute doctor appointments or travel

Do I need to commit to a weekly schedule?

No. Many families prefer flexibility.

Through our On-Demand Care program, you can request caregiver support when needed without committing to an ongoing weekly schedule.

Families often use On-Demand care for:

• Appointments or errands
• Temporary caregiver coverage
• Short-term recovery support
• Occasional companionship visits

Does Medicare really cover respite care?

Through the GUIDE dementia support program, eligible families may qualify for up to 72 hours of free in-home respite care each year. We can help determine eligibility and guide families through the process.

Can you help activate long-term care insurance?

Yes. Through our CarePath program, we help families review policies, verify benefits, and manage claims. This service is completely free for our clients.

Speak With Our Franklin Care Team

Whether you are planning ahead or navigating an immediate need, our local team is here to help.

📞 Call or Text 615-234-6444

Assisting Hands Home Care
106 Mission Court Suite 501
Franklin, TN 37067

Prefer Us to Reach Out to You?

Request a quick call back and our local Franklin team will follow up.

Your request goes directly to our Franklin leadership team. No call centers.