SMS Terms & Conditions – Assisting Hands Home Care Agency
Effective Date: July 29, 2025
Last Updated: July 29, 2025
SMS Terms of Service
By opting into SMS communications from Assisting Hands Home Care Agency, you are agreeing to receive SMS messages from us. This includes SMS messages for appointment reminders, care coordination, service updates, and other communications related to your home care services.
Consent and Agreement
By providing your mobile phone number and opting into our SMS program, you:
- Consent to receive SMS messages from Assisting Hands Home Care Agency
- Confirm you are the owner or authorized user of the provided phone number
- Acknowledge that consent is not required as a condition of purchasing our services
- Agree to these Terms & Conditions and our SMS Privacy Policy
Types of Messages
You may receive the following types of SMS messages:
- Appointment Reminders: Care visit confirmations and schedule changes
- Service Updates: Important information about your care plan
- Care Coordination: Communications between office staff and caregivers
- Administrative Messages: Billing, insurance, and account information
- Emergency Communications: Urgent care-related notifications
- Special Occasions: Birthday wishes and holiday greetings
- Veteran Services: VA benefit information and Aid & Attendance updates (where applicable)
- Surveys: Occasional service satisfaction feedback requests
Message Frequency
- Message frequency may vary based on your care needs and service level
- Typical frequency ranges from 2-8 messages per month
- Emergency or urgent messages may be sent as needed
- You can adjust frequency preferences by contacting our office
Costs and Charges
- Message and data rates may apply from your mobile carrier
- Assisting Hands Home Care Agency does not charge fees for SMS services
- Check with your mobile carrier for potential charges
- You are responsible for any carrier charges incurred
Opt-Out Instructions
To opt out at any time:
- Text STOP to any message from us
- Call our office at (210) 405-4059
- Email us at [email protected]
- Complete our online opt-out form
You will receive a confirmation message when you successfully opt-out.
Help and Support
For assistance:
- Text HELP to any message for immediate help
- Call our office at (210) 405-4059
- Visit our website at https://assistinghands.com/135/texas/nesanantonio/
- Email us at [email protected]
User Responsibilities
By participating in our SMS program, you agree to:
- Provide accurate and current contact information
- Notify us of phone number changes
- Use the service appropriately and lawfully
- Not attempt to harm or disrupt our SMS systems
- Respect our staff in all communications
Privacy and Data Protection
- Your personal information is protected according to our SMS Privacy Policy
- SMS consent is NOT shared with third parties or affiliates
- Message content may be monitored for quality assurance
- We maintain records of SMS communications as required by law
Service Availability
- SMS service availability depends on your mobile carrier’s network
- We are not responsible for delayed or undelivered messages due to carrier issues
- Service may be temporarily interrupted for maintenance or technical issues
Prohibited Uses
You may not use our SMS service to:
- Send spam, harassment, or inappropriate content
- Share account access with unauthorized individuals
- Attempt to compromise our systems or security
- Use the service for any illegal activities
Limitation of Liability
Assisting Hands Home Care Agency is not liable for:
- Messages delayed or blocked by mobile carriers
- Charges imposed by your mobile carrier
- Technical issues beyond our reasonable control
- Consequences of providing inaccurate contact information
Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be:
- Posted on our website with an updated effective date
- Communicated via SMS when materially significant
- Effective immediately upon posting unless otherwise specified
Continued participation after changes constitutes acceptance of updated terms.
Legal Compliance
This SMS program complies with:
- Telephone Consumer Protection Act (TCPA)
- CAN-SPAM Act
- State and federal telecommunications regulations
- Healthcare privacy requirements (HIPAA where applicable)
Contact Information
Assisting Hands Home Care Agency
Address: 32685 US 281, STE 180, Bulverde, TX 78163
Phone: (210) 405-4059
Email: [email protected]
Website: https://assistinghands.com/135/texas/nesanantonio/
For questions about these Terms & Conditions, please contact us using the information above.
Example SMS Terms Agreement Language
“By opting into SMS from Assisting Hands Home Care Agency, you are agreeing to receive SMS messages from us. This includes SMS messages for appointment reminders, care coordination, and service updates. Message frequency may vary. Message and data rates may apply. See [Privacy Policy URL] for privacy policy and [Terms URL] for Terms of Service. Message HELP for help. Reply STOP to any message to opt out.”
These Terms & Conditions are incorporated into our client onboarding process and forms as required for TCPA compliance.
