Frequently Asked Questions (FAQs)

It starts with a phone call. We ask who needs care, where they live, what they are struggling with day to day, and what schedule you have in mind. If you want to move forward, we schedule a free in-home assessment with a Registered Nurse who builds the care plan. See the full process.

Yes. A Registered Nurse comes to the home at no charge, and there is no obligation to begin services afterward.

Yes. You can choose nurse-led intake, where the nurse completes all the state-required paperwork with you in person during the assessment visit, or our fast-track option, where you complete the paperwork online first and the nurse visits to do the assessment only. The online route is faster to a first shift and is what most out-of-state family members choose.

In urgent situations, such as a hospital discharge, we can often begin care the same day. Every client still starts with the nurse assessment, which is why we ask you to call as soon as a discharge date is on the table, even a tentative one.

In urgent situations, such as a hospital discharge, we can often begin care the same day. Every client still starts with the nurse assessment, which is why we ask you to call as soon as a discharge date is on the table, even a tentative one.

This is one of the most common calls we get. The nurse assessment is often what turns it around, because it frames the conversation around staying independent at home rather than losing control. Call us and we can talk through how to approach it before you bring it up.

Care starts at $34 per hour. Your rate depends on your loved one’s care needs and where in Lee or Charlotte County care is provided. Companion care and light assistance are at the starting rate, while care involving transfers, incontinence care, or advanced dementia is quoted higher. Overnight, 24-hour, and live-in care are priced from the care plan. See pricing and payment options.

Three ways, most commonly private pay. We are a VA-approved provider, so eligible wartime veterans and surviving spouses may be able to use Aid and Attendance benefits. Many long-term care insurance policies also cover non-medical home care. Medicare does not.

No. Medicare covers short-term skilled home health care when a physician orders it for a homebound patient through a Medicare-certified agency, measured in weeks and tied to a specific recovery. It does not cover ongoing non-medical help with bathing, dressing, meals, or supervision.

Most policies do. Benefits typically begin once the insured needs help with two or more daily activities such as bathing, dressing, or transferring, or has a documented cognitive impairment, after a waiting period that is commonly 30 to 90 days. Many policies require care from a state-licensed agency. Read more on long-term care insurance.

It may be. Home care can qualify as a deductible medical expense when provided to a chronically ill individual under a plan of care prescribed by a licensed practitioner. Our nurse-written care plan is documentation you can give your accountant. Consult a tax professional about your situation.

Yes. Every caregiver is background screened, professionally trained, and fully bonded and insured. We are also an E-Verify employer.

Tell us and we will assign someone else. Fit is part of the care plan, not a complaint, and personality matters as much as skill.

A Registered Nurse. During the in-home assessment the nurse evaluates mobility, fall risk, medication needs, cognition, and how the home itself is set up, then documents what a caregiver will do, in what order, on what schedule. That is a nurse’s judgment rather than a salesperson’s.

Personal care and bathing, dressing, meal preparation, medication reminders, mobility and transfer assistance, incontinence care, companionship, light housekeeping, transportation, and errands. We provide specialized support for Alzheimer’s, dementia, and Parkinson’s. See all services.

We are a non-medical agency. Our caregivers do not administer injections, manage wound care, perform skilled nursing tasks, or provide physical therapy. If your loved one needs skilled care, tell us on the first call and we will point you toward the right provider.

Caregivers provide medication reminders and can assist with self-administration. Administering medication requires a licensed nurse and is outside our non-medical scope.

Yes. Needs shift, especially during recovery. Add hours after a hospital stay, reduce them as your loved one regains independence.

Fort Myers, Cape Coral, Bonita Springs, Estero, North Fort Myers, Sanibel, and Punta Gorda, plus surrounding communities in Lee and Charlotte Counties. See all service areas.

Yes. Assisting Hands Home Care is licensed by the State of Florida, license #299992935.

New clients: (239) 510-7761. We answer 7 days a week, and evenings and weekends you will reach one of our schedulers.

Existing clients and caregivers: (239) 337-4263.