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Meet the Team

Alexis Nguyen, MBA

Owner

Alexis Nguyen is an executive with 30+ years of experience in healthcare business and technology.   She was a certified Project Manager (PMP) who rose through the ranks to become the Senior Director of a medical department in one of the country’s largest healthcare insurers.  Guided by a commitment to multiculturalism, she has developed multi-year strategy plans and created, shaped and cultivated the “Best in Class” culture.   She is driven to spread kindness and compassion, ultimately making this world a better place to live.

Alexis graduated from the University of Florida with a Bachelor of Science in Business Administration and Keller Graduate School of Management for her MBA degree.  Her personal interests include business, leadership, trekking, volunteerism, culinary, traveling, cultures, politics and human rights.

She is a Board of Trustee Member on the Florida Council on Aging and an Advisory Board Council in healthcare. Alexis speaks English and Vietnamese.

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Yohaima Leon

Administrator (Region 8 Counties)

Yohaima Leon is an accomplished professional whose diverse background in the hospitality industry uniquely aligns with the Assisting Hands model. With a proven track record as an office manager in hospitality, Yohaima has demonstrated an exceptional ability to handle numerous tasks, navigate various issues, manage different personalities, and address inquiries with a keen sense of efficiency.

Beginning her career as a Talent Specialist, Yohaima quickly rose through the ranks due to her exceptional skills and dedication. Over time, she transitioned into the role of Administrator at Assisting Hands, a position that now encompasses the oversight of over 100 caregiving employees. In this capacity, Yohaima has played a pivotal role in ensuring that the needs of thousands of clients are met with the highest standards of care.

One of Yohaima’s key strengths lies in her commitment to the well-being of both caregiving employees and clients. She takes pride in working closely with caregiving staff to ensure they receive the necessary training and possess the skills required to tailor their services to meet the unique care needs of each client. Her dedication to fostering a supportive and well-trained caregiving team has undoubtedly contributed to the success and reputation of Assisting Hands.

Beyond her professional achievements, Yohaima enjoys spending quality time with her sons and has a deep appreciation for travel, especially to and from her native Puerto Rico. Her bilingual proficiency in English and Spanish further enhances her ability to connect with a diverse range of individuals, fostering effective communication and understanding within the Assisting Hands community.

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Michael Roberts, CCM

Senior Director of Business Development

With over 30 years of successful leadership experience in healthcare, geriatrics, and customer service, Michael Roberts is an accomplished Senior Director of Business Development at Assisting Hands. He is a Certified National Geriatric Care Manager (CCM) by National Academy of Certified Care Managers (NACCM). Michael is also a dedicated member of Florida Assisted Living Association. He is passionate about improving elderly care and enhancing business performance.

Throughout his career, he has developed successful sales teams and created strategic marketing campaigns for large Fortune 500, mid-size, and start-up companies in multiple specialized verticals. These include healthcare, business retail, and information technology, with expertise in hospital sales, physician recruitment, multi-facility care centers referrals, clinical care transitions, ancillary services, clinical home health, behavioral health, hospice, medical device, capital equipment, mobility, medical products/supplies, infusion resourcing, wound care, and imaging.

Michael’s commitment to building strong relationships with local Case Managers speaks to his understanding of the importance of a collaborative network in delivering comprehensive and effective care. Clients benefit from Michael’s exceptional work ethic, as he consistently seeks opportunities to enhance their experience and well-being. As a CCM, Michael has a network of resources and could assist client and their family navigate the care system in order to get them the proper equipment, medications, etc to keep them safe at home.

Michael’s commitment to going above and beyond, coupled with his collaborative efforts with local Case Managers, sets him apart as a dedicated professional who prioritizes the well-being and satisfaction of his clients. His proactive and attentive approach contributes significantly to the success and positive outcomes in the care he provides.

He has two sons, and their presence in his life adds a deeply personal dimension to his character. Michael’s commitment to his family reflects not only his professional dedication but also his values as a loving parent.

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Human Resources (HR) Unit:
Jessica Carrillo, Talent Specialist
Dorymar Rivera, Talent Specialist
Jessica Guzman, Talent Specialist
New Referrals & Care Coordination Unit: 
Lisbeth Ortiz, Care Coordination Lead
Maria Gonzalez, Care Coordination Specialist
Billing Unit:
Ann Nguyen, Billing Reviewer

Vanna Nguyen, Senior Billing Specialist

Assessment & Quality of Care Unit:

By the Administrators along with our R.N.s

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Certified Nursing Assistant (CNA)/Home Health Aide (HHA)/Licensed Practical Nurse (LPN)

Plus hundreds of Licensed Practical Nurse (LPN)/Certified Nursing Assistant (CNA)/Home Health Aide (HHA) who genuinely care about and are dedicated to the dignity, independence, and well being of the elderly and persons with disability living in our community.

Together, we speak over 15 different languages.