Meet our Care Coordinator, Jessica! She’s been part of the Assisting Hands Home Care Cave Creek team for nearly three years, growing from caregiver to her current role coordinating care for our clients and supporting our caregivers. I caught up with Jessica to learn more about her journey, what she loves most about her role, and how she keeps everything running smoothly behind the scenes.

You’ve been part of the Assisting Hands Cave Creek team for almost three years and have grown from caregiver to Care Coordinator. What has that journey been like for you?

It’s been such a rewarding journey! Starting as a caregiver gave me a real understanding of what families and clients need day to day, and that perspective has helped me so much in my Care Coordinator role. I’ve learned a lot about communication, problem-solving, and building strong relationships with both clients and caregivers. I’m really proud of how much I’ve grown and grateful to be part of such a supportive team.

How has your time as a caregiver helped you in your current position?

It gave me firsthand insight into the challenges caregivers face and the level of care clients truly need. That experience helps me make more informed decisions, provide better support to our team, and communicate effectively with families. It also allows me to approach every situation with empathy and understanding, because I’ve been in their shoes.

You’re often the main voice people hear when they call our office. What’s something people might not realize about what goes into scheduling and coordinating care behind the scenes?

People might not realize just how much coordination and problem-solving goes into making each schedule work smoothly. Behind every shift, there’s a lot of communication, planning, and flexibility to make sure both the client’s needs and the caregiver’s availability align perfectly. Things can change quickly, so it’s about staying organized, thinking ahead, and working as a team to make sure every client has consistent, reliable care.

What’s your favorite part of your job as Care Coordinator?

My favorite part of being a Care Coordinator is building relationships with both our clients and caregivers. I love being able to reward caregivers for doing an amazing job, as well as hearing the happy stories about how things are going. Even the interesting or funny stories are enjoyable! I really like getting to know both our clients and caregivers on a personal level. It’s incredibly rewarding to know that the work I do behind the scenes helps clients receive great care and helps caregivers feel confident and appreciated in their roles.

What do you like to do for fun when you’re not busy keeping everyone’s schedules running smoothly?

When I’m not keeping everyone’s schedules running smoothly, I spend a lot of time at my family’s new restaurant. Working as a Care Coordinator has helped me come out of my shell, so I really enjoy talking with our customers. I also have two dogs, we enjoy outdoor activities like hiking and people watching. It’s a great mix of staying active, having fun, and spending time with loved ones.

To meet the other members of our team, see our “Meet the Team” page on our website or click Here to read other staff interviews.