Frequently Asked Questions

General Questions

1. What is Assisting Hands Home Care, Brevard Office? The Brevard County office of Assisting Hands Home Care is a licensed private duty home care agency providing high-quality, compassionate in-home care for seniors, individuals with disabilities, and those recovering from illness or surgery. We can provide care in private homes, independent living, assisted living, memory care, and skilled nursing facilities.
2. What services does Assisting Hands Home Care offer? We provide personal care, companionship, meal preparation, light housekeeping, transportation, medication reminders, mobility assistance, and care for those with dementia.
3. Who can benefit from Assisting Hands Home Care services? Our services are ideal for seniors who desire to age in place, individuals recovering from surgery, veterans, and anyone who needs extra assistance to maintain their independence at home.
4. How does Assisting Hands Home Care differ from skilled home health (such as PT & OT)? We offer non-medical support focused on daily living activities, while skilled home health care provides medical services like nursing and therapy under a doctor’s supervision.
5. Is care available 24/7? Yes! We offer flexible scheduling, including hourly care, overnight care, and 24/7 support.
6. Are your caregivers trained and certified? Yes! All Assisting Hands caregivers are CNAs (Certified Nurse Assistants) or HHAs (certified Home Health Aides). They are W-2 employees, not 1099 contractors, and undergo Level 2 background checks, training, and continuous education to ensure high-quality, professional care.
7. What makes Assisting Hands Home Care different from other Home Care Services in Brevard? Our agency is locally owned and operated and believes a supportive and knowledgeable office staff is key to ensuring quality service for our community. We have a team of Care Managers and a team of Scheduling Coordinators who are all clinical professionals. Our Care Management team oversees each of our clients; they educate, support, and collaborate with families and our employed caregivers to ensure the care we provide is appropriate and meets the individual needs of our clients. Our team of Scheduling Coordinators works 24/7 to ensure our caregiving employees are assigned and prepared to meet the requested schedule of our clients. This specialized and personalized care sets our service apart from other organizations.
8. How does Assisting Hands Home Care, Brevard Office ensure safety and reliability? Our caregivers are thoroughly screened, bonded, and insured. Our Care Management team provides regular supervisory visits and maintains on-going communication with clients, family members, and employed caregivers. Our caregivers check-in and out for each shift through a GPS-enabled mobile app.
9. What are your minimum service hours? We offer flexible care options, with a minimum of 2 visits per week to ensure the best care experience. Visits can be one hour per day and up to 24 hours per day.
10. How quickly can care services begin? In most cases, we can start services within 24 to 48 hours after the state-required paperwork is complete.

Care Services and Support

1. Do you provide transportation assistance? Yes! Our caregivers can assist with transportation to medical appointments, grocery shopping, social outings, and errands.
2. Can Assisting Hands Home Care help with Alzheimer’s or dementia care? Yes! We provide personalized support to ensure safety, engagement, and comfort for individuals with cognitive decline.
3. Do your caregivers help with meal preparation and dietary needs? Yes! Our caregivers can prepare meals and accommodate special dietary requirements.
4. Can you assist with medication reminders? Yes! Our employees can provide medication reminders and assistance but we do not dose or administer medications.
5. What happens if my caregiver is unavailable? We ensure continuity of care by providing a qualified backup caregiver if your regular caregiver is unavailable.
6. Do you provide companionship services? Yes! Our caregivers engage clients in conversation, activities, games, and outings to enhance emotional well-being and reduce isolation.
7. Can you provide care in an assisted living or nursing home? Yes! Our caregivers can provide one-on-one support in any care setting, including assisted living, skilled nursing, and hospitals.
8. Does Assisting Hands Home Care provide hospice support? Yes! We offer care and family support for individuals receiving hospice or palliative care.
9. Can you assist veterans through VA benefits for home care? Yes! Assisting Hands is VA-certified and can provide care to veterans as authorized by the VA.
10. How does Assisting Hands Home Care support family caregivers? We offer respite care so family caregivers can take a break while ensuring their loved one receives compassionate care.

Costs and Payment Options

1. How much does private duty home care cost? Costs vary based on care needs and schedule, but we offer competitive, affordable rates with flexible plans tailored to each client. Call our office and we will discuss rates based on your needs.
2. Is Assisting Hands Home Care covered by insurance? While private duty care is typically paid out-of-pocket, we accept long-term care insurance and are contracted with the VA through their Community Care program.
3. How do I get started with Assisting Hands Home Care? Call us to schedule a free in-home consultation, where we discuss your needs and create a personalized care plan.
4. Can I change my care plan or schedule if my needs change? Yes! Our care plans and schedules are flexible and can be adjusted to accommodate changing needs.
5. How can I contact Assisting Hands Home Care, Brevard Office? You can reach us at 321-250-2242. You can also visit our website at www.assistinghands.com/brevard or our physical office @ 1240 US Highway 1, STE 8, Rockledge, FL 32955.