SMS Privacy Policy – Assisting Hands Home Care Agency
Effective Date: July 29, 2025
Last Updated: July 29, 2025
SMS Communication Privacy Policy
At Assisting Hands Home Care Agency, we respect your privacy and are committed to protecting your personal information. This SMS Privacy Policy explains how we collect, use, and protect information when you opt-in to receive text messages from us.
Information We Collect
When you opt-in to receive SMS messages from Assisting Hands Home Care Agency, we may collect:
- Phone Number: Your mobile phone number for SMS delivery
- Name: Your first and last name for personalized communications
- Service Information: Details about your home care services for relevant messaging
- Preferences: Your communication preferences and opt-in/opt-out choices
- Message History: Records of SMS communications for service quality and compliance
How We Use Your Information
We use your SMS information to:
- Send appointment reminders and schedule updates
- Provide care coordination communications
- Share important service updates and announcements
- Send birthday wishes and special occasion messages
- Communicate emergency or urgent care information
- Conduct service satisfaction surveys
- Provide veteran care and VA benefit information (where applicable)
Information Sharing
Your SMS consent and personal information is NOT shared with third parties or affiliates. We do not sell, rent, or share your personal information with external marketing companies.
Limited sharing may occur only for:
- Service Delivery: With contracted caregivers for direct care coordination
- Emergency Situations: With emergency contacts or healthcare providers as needed
- Legal Compliance: When required by law or court order
Data Security
We implement industry-standard security measures to protect your personal information:
- Encrypted data transmission and storage
- Restricted access to authorized personnel only
- Regular security audits and updates
- Secure disposal of outdated information
Your Rights and Choices
You have the right to:
- Opt-out at any time by texting STOP to any message
- Request help by texting HELP for assistance
- Update your information by contacting our office
- Access your data by requesting a copy of your SMS records
Message Frequency and Charges
- Message frequency varies based on your care needs and service level
- Standard message and data rates may apply from your mobile carrier
- We do not charge additional fees for SMS services
Opt-Out Instructions
To stop receiving SMS messages:
- Text STOP to any message from us
- Call our office at (210) 405-4059
- Email us at [email protected]
You will receive a confirmation message when you opt-out.
Contact Information
For questions about this SMS Privacy Policy or to exercise your rights:
Assisting Hands Home Care NE San Anotnio
Address: 32685 US 281, Ste 180, Bulverde, TX 78163
Phone: (210) 405-4059
Email: [email protected]
Website: https://assistinghands.com/135/texas/nesanantonio/
Policy Updates
We may update this SMS Privacy Policy periodically. Any changes will be posted on our website with an updated effective date. Continued participation in our SMS program after changes constitutes acceptance of the updated policy.
Compliance
This policy complies with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other applicable regulations governing SMS communications.
This privacy policy is easily accessible and prominently included on our website forms and near consent language as a best practice.
