Who We Are

Assisting Hands® is a home care franchise company that emphasizes exceptional customer service and highly personalized in-home care to meet the needs of our clients.

The founder of Assisting Hands Home Care® is Dr. Gail Silverstein, who has more than 25 years of experience coordinating and leading health care programs in both the public and private sector. It was Gail’s understanding of the health care industry, along with the personal experience of trying to find assistance for her father at home, that led her to realize there was a serious gap in services. Out of this need, Assisting Hands® was launched – to provide a better alternative for seniors, disabled and others needing a little extra support and assistance to stay home!

Why Choose Assisting Hands?

In addition to providing award-winning support for folks with cognitive conditions like Alzheimer’s/dementia or Parkinson’s Disease, we are experts at preventing hospital stays.

Preventing hospitalizations, and keeping individuals out of the hospital is critically important. Particularly during the pandemic, and also now – no one wants to spend time in the hospital. A key metric that measures our performance is our Hospital Readmission Rate – which we are quite proud of, and have been recognized for having one of the lowest readmission rates in the country for non-medical home care – in the low single digits.

On average, nearly one in 5 Medicare patients goes back to the hospital within just 30 days after a previous discharge. Meaning that our likelihood of going back to the hospital is significantly increased after having just come out of the hospital. We probably all know friends or relatives who have been in the hospital recently…extra support and attention are needed right after a discharge to ensure a return trip can be avoided.

At Assisting Hands, we employ our unique Thriving at Home approach to preventing hospital stays. This ensures our clients get help when needed, but our philosophy is to maintain our client’s independence. If we can help our clients only where they need the help and encourage them to do as much as they can, then they will continue to do much more on their own. Our strong communications and extensive Caregiver training also bolster the Thriving at Home approach, which is all captured in a book I wrote during the pandemic called: Thriving at Home – A Handbook for Preventing Hospital Stays.