Frequently Asked Questions
The Boston Northwest office of Assisting Hands Home Care based in Lexington, MA is a private duty home care agency providing high-quality, compassionate in-home supper services for seniors, individuals with disabilities, and those recovering from illness or surgery. We can provide care in private homes, independent living, assisted living, memory care, and skilled nursing facilities. We cover many towns North and West of Boston – see our service area map.
We provide personal care, companionship, meal preparation, light housekeeping, transportation, medication reminders, mobility assistance, and care for those with dementia, Parkinson’s Disease or other neurological conditions.
Our services are ideal for seniors who desire to age in place, individuals recovering from surgery, veterans, and anyone who needs extra assistance to maintain their independence at home. We are able to provide services to qualified veterans free of charge as we are an Approved VA Healthcare provider.
We offer non-medical support focused on daily living activities, while skilled home health care provides medical services like nursing and therapy under a doctor’s supervision.
Yes! We offer flexible scheduling, including hourly care, overnight care, and 24/7 support – all days of the week.
Yes! Nearly all Assisting Hands caregivers are CNAs (Certified Nurse Assistants) or HHAs (certified Home Health Aides). All are W-2 employees, not 1099 contractors, and undergo national criminal background checks, initial orientation training, and continuous education to ensure high-quality, professional care.
In addition, our caregivers are offered a supplemental Thriving at Home Certification training providing them with the ability to identify and escalate concerns and keep our clients healthy at home, and out of the hospital.
Our Lexington office is locally owned and operated and believes a supportive and knowledgeable office staff is key to ensuring quality service for our community. We have a team of Case Managerswho are all clinical professionals. Our Client Care team oversees each of our clients; they educate, support, and collaborate with families and our caregivers to ensure the care we provide is appropriate and meets the individual needs of our clients. Our team of Scheduling Coordinators works 24/7 to ensure our caregiving employees are assigned and prepared to meet the requested schedule of our clients. This specialized and personalized care sets our service apart from other organizations.
Another key differentiator is our unique Thriving at Home approach helps ensure our clients are provided all resources available to keep them healthy at home, and allows them to do as much as they are able to independently. While we can do so much for our clients, we aim to only provide the level of care that is needed – encouraging our clients to do as much as they are able to. This philosophy helps maintain independence for when we are not providing support. Lastly, we provide supplemental Thriving at Home certification training for our caregivers, to empower them in mitigating the causes for unneeded hospitalizations. These efforts combined are resulting in Assisting Hands having one of the lowest re-hospitalization rates in the US across home care firms. We take pride in keeping our clients healthy at home and out of the hospital.
In addition to delivering on meaningful care outcomes, we drive satisfaction and keep our clients happy with the services we provide. Our 5-star Google Reviews are among the highest in the Boston area, and our clients consistently share positive feedback about the care we provide. Lastly, we are winning awards among home care firms for being an Employer of Choice, and a Provider of Choice in the Boston area!
Our caregivers are thoroughly screened, bonded, and insured. Prior to the start of care, we provide a complimentary home safety evaluation – helping to ensure a safe environment for our clients and our employees. Our Client Care team provides regular supervisory visits and maintains on-going communication with clients, family members, and employed caregivers. Our caregivers check-in and out for each shift through a GPS-enabled mobile app.
We offer flexible care options to ensure the best care experience. Visits can be from a few hours per day up to 24 hours per day, any number of days per week.
In most cases, we can start services within 24 to 48 hours after an in-home care assessment is complete.
Yes! Our caregivers can assist with transportation to medical appointments, grocery shopping, social outings, and errands.
Yes! Our caregivers can prepare meals and accommodate special dietary requirements.
Yes! Our employees can provide medication reminders and assistance but we do not dose or administer medications. A critical service associated with medication reminders is actual verification of medication – confirming that proper medication has been taken – and this is included in our standard rates.
Yes! Our caregivers engage clients in conversation, activities, games, and outings to enhance emotional well-being and reduce isolation.
Yes! Our caregivers can provide one-on-one support in any home or care setting, including assisted living, skilled nursing, rehabilitation center, and hospitals.
Yes! We offer care and family support for individuals receiving hospice or palliative care. This allows family members the space needed and for them to be a spouse, son/daughter or relative again and not a caregiver for their loved one during a challenging time.
Yes! Assisting Hands is VA-certified and approved to provide care to veterans as authorized by the VA. We provide services through the VA-funded Home Health Aide Program.
We offer respite care so family caregivers can take a break while ensuring their loved one receives compassionate care. In addition, our Case Managers and team are available to help coach and train on specific aspects of care or help with understanding a specific condition or diagnosis. Our Registered Nurses can help with follow-ups to primary care physicians or other clinicians to support the continuity of care our client’s family members expect.
Costs vary based on care needs and schedule, but we offer competitive, affordable rates with flexible plans tailored to each client. Call our office and we will discuss rates based on your needs. Call Us 781-797-3299
While private duty care is typically paid out-of-pocket, we accept long-term care insurance and are experts at helping our clients maximize the benefits they deserve. We are also contracted with the Veterans Administration through the VA Home Health Aide program. These both offset the cost of care for our clients.
Call us to schedule a free in-home consultation, where we discuss your needs and create a personalized care plan.
Yes! Our care plans and schedules are flexible and can be adjusted to accommodate changing needs.
You can reach us at 781-797-3299. You can also visit our website at assistinghands.com
The Boston Northwest office of Assisting Hands Home Care based in Lexington, MA is a private duty home care agency providing high-quality, compassionate in-home supper services for seniors, individuals with disabilities, and those recovering from illness or surgery. We can provide care in private homes, independent living, assisted living, memory care, and skilled nursing facilities. We cover many towns North and West of Boston – see our service area map.
Our servicesare ideal for seniors who desire to age in place, individuals recovering from surgery, veterans, and anyone who needs extra assistance to maintain their independence at home. We are able to provide services to qualified veterans free of charge as we are an Approved VA Healthcare provider.
Yes! We provide personalized dementia support to ensure safety, engagement, and comfort for individuals with cognitive decline.
We ensure continuity of care by providing a qualified backup caregiver if your regular caregiver is unavailable.
Exceptional Care from an Exceptional Agency
At Assisting Hands – Boston Northwest, we’ve pioneered the Thriving At Home approach to caregiving. Thriving At Home is designed to offer our clients the very finest personalized non-medical home care, enabling them to live safely and comfortably in their own homes. Life’s natural events – aging, illness, or disabilities – can make independent living challenging.
That’s where our Thriving At Home approach sets us apart. We deliver exceptional home care that enriches the lives of our clients and provides peace of mind for their families.
Contact Us
At Assisting Hands Home Care, we’re here to support you and your loved ones every step of the way. Whether you have questions about our services, need help with a personalized care plan, or want to learn more about becoming a caregiver, we’re just a call or email away.
Our friendly and knowledgeable staff are ready to assist you with any inquiries and provide the information you need to make informed decisions about home care.
Visit our office or reach out to us via phone or email to discuss how we can best meet your needs. We look forward to partnering with you to ensure the highest quality of care for your family. Your peace of mind and satisfaction are our top priorities, and we are committed to delivering exceptional service and support. Contact Assisting Hands Home Care today and let us help you navigate your home care journey.
