Our Magic Home Care Formula

This is why you should choose Assisting Hands!

Every employee at Assisting Hands has made it their mission to prioritize seniors, putting their safety, security, and personal well-being at the very top of our thinking and action.

Assisting Hands is well-known for providing superior in- home care to seniors in North Texas which includes Plano, Frisco and surrounding areas such as McKinney, Prosper, Allen, Little Elm. We serve our clients and even into more remote towns like Celina, Van Alstyne, Anna, Melissa, Roland, New Hope. We are committed to providing care that is tailored to the specific needs of our clients in order for them to maintain their independence in their own home or senior community. Your loved one can live safely and comfortably at home with our personalized and compassionate approach to home care.

It starts with the owner’s family that have experienced, the stress of caring for loved ones. With this experience in mind, they have founded the company to help other people. This mindset drives our spirit as a company. We train our Assisting Hands caregivers in critical areas that ensure our clients’ safety and comfort. Our home aides receive advanced training in the following areas:

• Alzheimer’s/Dementia
• Transferring 
• CPR (certified)
• Every home aide is bonded, insured, and has had their background checked.

Assisting Hands Home Care’s mission is to provide our clients with personalized care that improves their quality of life in a heartfelt and nurturing manner. We treat each client as if they were one of our parents or family members, and we provide care by trained professionals who are carefully matched to our clients’ individual needs, personalities, and habits.

To ensure adherence to our caregiver code of conduct, we conduct supervisory visits by a member of our staff.

We use cutting-edge software and technologies to ensure that our caregivers are meeting our clients’ expectations. Our automated phone and GPS systems ensure on-time arrivals and end-of-shift departures. If a caregiver does not arrive on time, our office is automatically informed by the software, and we can immediately follow up the matter. Also, all documentation and actions during the shift are transparent for you and us. Our secure, easy-to-use client and family portals allow you and your family to manage see your schedule and review care notes from any device at any time. Of course, you are welcome to call us at any time. But this gives you another way to keep track of our services for you.

We want you to be completely satisfied with the level of care you receive from your first visit to your last. We constantly monitor and check in on our caregivers to ensure they are following our strict guidelines for providing in-home care. With us you will have Real Time Information: We provide information to you at your fingertips. Through our application, you can view the Care schedule for the week, see which Caregiver is visiting including their photo and review the list of Activities of Daily Living (ADL’s) that our Caregivers perform to name a few of the features.

Our care coordinator or owner will frequently make supervisory visits to control the caregiver performance. We call you on a regular basis to ensure you are receiving the care you require and deserve.

We understand how difficult it can be to welcome unfamiliar caregivers into your home at Assisting Hands. Every day many potential candidates apply for a caregiver job with us. They go through a multi-stage selection process before they are even invited to our special Assisting Hands Training. In the end, however, we will only be able to place 1 to 2% of the original applicants as caregivers with our clients. Our owner compares the search for good caregivers to panning for gold in a stream. It takes a lot of diligence and patience to find a nugget. You can feel confident knowing that we are fully licensed by the Texas Department of Health and Human Service. We are insured. All of our caregivers are employed by our agency; we never use contractors. We also conduct thorough background checks on all of our caregivers, as well as verifying their work history and references. Before hiring a caregiver, we make certain that they are professionals dedicated to providing senior care with the dignity and compassion that our clients deserve.

You won’t have to rearrange your schedule if you choose Assisting Hands. When your loved one requires home care, we are here to help. We will change your schedule according to your needs, which means you can schedule in-home care at any time of day or night. Even during holidays or the weekend. We will be there for your loved one whenever they require care. When you ask us to start the service, we can usually provide a caregiver within a few days or even often the next day. In case you would like to cancel free of charge a visit or even the whole service just give us 24 hours’ notice.

Assisting Hands is unique in the senior care industry because our care plans are tailored to the specific needs of each senior in our care. The owners have cared for relatives themselves in the past and know how difficult it can be to get reliable and good support in such a situation. That’s why we have made reliability and quality our top priorities in the service we provide to our customers. The owners are now heavily involved in the daily business of this local agency and are always available for the clients. Either the owner our one of our professional care coordinators get to know your family and your loved one before developing a care plan based on their health care needs and preferences. We are here to help you with whatever your loved one requires, from Alzheimer’s care to companionship.