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Dallas County Senior Resources: Free and Low-Cost Help Near You

Dallas County is bigger and more layered than most of its neighbors. The city of Dallas sits at the center, ringed by Irving, Carrollton, Farmers Branch, Addison, Richardson, Coppell, and the older, tighter-knit neighborhoods of Uptown, Oak Lawn, Lakewood, and Lake Highlands. That size is actually an advantage for seniors and family caregivers: Dallas County runs its own dedicated Area Agency on Aging and its own Health and Human Services department, separate from the regional agency that covers Collin, Denton, and other surrounding counties. If you’re not sure where to start, the Dallas Area Agency on Aging at 214-871-5065 is built to be the first call, and they can point you to benefits counseling, meals, transportation, or caregiver support based on your specific situation. For anything after hours or when you just need a starting point, dialing 211 connects you to a live specialist around the clock.

Assisting Hands Frisco, based at 1721 W Plano Pkwy, Suite 126, Plano, TX, works with families across Allen, Carrollton, Frisco, Little Elm, Plano, Dallas, Richardson and Prosper, TX every day, and we regularly point clients toward the organizations below when a need falls outside home care itself: a ramp, a food pantry, help with a Medicare question, or veteran’s benefits paperwork. Call us at (214) 609-1340 if you’d like help thinking through which of these fits your situation, or if in-home support is part of what you’re looking for.

Educational Resources & Caregiver Support

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Dallas Area Agency on Aging (DAAA)

A program of the Community Council of Greater Dallas Phone: 214-871-5065 | Address: 1341 W. Mockingbird Lane, Suite 1000W, Dallas, TX 75247 | Website: ccadvance.org/daaa

  • The designated Area Agency on Aging for Dallas County specifically (not the same regional agency that covers Collin or Denton counties).
  • Coordinates transportation, chore and home-repair referrals, personal assistance, caregiver respite, dementia-specific support, and legal help such as wills and powers of attorney.
  • Eligibility is generally age 60+ and Dallas County residency; caregivers and grandparents raising grandchildren are also served.

Alzheimer’s Association, Dallas and Northeast Texas Chapter

Phone: 800-272-3900 (24/7 Helpline) | Address: 5000 Quorum Dr., Suite 530, Dallas, TX 75254 | Website: alz.org/dallasnetexas

  • Master’s-level clinicians are available on the helpline any time, day or night.
  • Runs caregiver support groups and education on diagnosis, communication, and day-to-day caregiving techniques throughout the Dallas area.

The Senior Source

Phone: 214-823-5700 | Address: 3910 Harry Hines Blvd, Dallas, TX 75219 | Website: theseniorsource.org

  • Dallas-based nonprofit running an Elder Financial Safety Center focused on fraud and scam prevention, plus senior employment services and nursing home ombudsman advocacy.
  • Serves Dallas, Collin, Denton, Rockwall, and Tarrant counties.

Food Distribution

VNA Meals on Wheels (Visiting Nurse Association of Texas)

Phone: (214) 689-2639 | Address: 1440 W. Mockingbird Lane, Dallas, TX 75247 | Website: vnatexas.org/our-services/meals-on-wheels

  • Serves Dallas County exclusively, with home-delivered meals for homebound seniors 60+ or adults with disabilities who can’t leave home unassisted.
  • Most meals are grant-funded and free for those who qualify; a self-pay rate applies for anyone who doesn’t meet eligibility but still wants the service.

North Texas Food Bank (NTFB)

Phone: 214-330-1396 | Address: 3677 Mapleshade Lane, Plano, TX 75075 | Website: ntfb.org/food-assistance

  • Coordinates roughly 500 partner pantries and agencies across North Texas, including throughout Dallas County, plus a senior nutrition program.
  • Their online pantry locator is the fastest way to find the closest distribution point to a specific address.

Metrocrest Services

(serves Carrollton, Addison, Farmers Branch, Coppell) Phone: 972-446-2100 | Address: 1145 N. Josey Lane, Carrollton, TX 75006 | Website: metrocrestservices.org

  • Food pantry provides roughly 14 days of groceries per visit; a dedicated senior services track adds home-delivered meals, SNAP enrollment help, minor home repairs, and transportation.
  • Senior track generally requires age 60+ or a qualifying disability plus limited income.

Irving Cares

Phone: (972) 721-9181 | Address: 440 S. Nursery Rd., Suite 101, Irving, TX 75060 | Website: irvingcares.org/services/food-pantry

  • Food pantry serving Irving residents with a specific senior food assistance track; intake is screened through findhelp.org.

Free Medical Equipment

REACH of Dallas (REACH, Inc., Center for Independent Living)

Phone: 214-630-4796 | Address: 7929 Brookriver Dr., Suite 550, Dallas, TX 75247 | Website: reachcils.org

  • Equipment loan program covers manual, power, and scooter-type wheelchairs, canes, walkers, crutches, shower chairs, and bedside commodes.
  • Confirm current suite/zip directly with REACH before a first visit, since listings for this location have varied slightly across directories.

Sharing Life Community Outreach (Mesquite)

Phone: 972-285-5819 | Address: Emporium Circle, Mesquite, TX 75150 | Website: sharing.life

  • Medical Equipment Exchange Program provides walkers, wheelchairs, hospital beds, commodes, scooters, and braces at no cost to those with documented financial or medical need.
  • No stated age cutoff; open to seniors along with the broader community.

Housing

Dallas Housing Authority (DHA)

Phone: 469-965-1961 (TTY 711) | Address: 3939 N. Hampton Road, Dallas, TX 75212 | Website: dhantx.com

  • Operates public housing and Housing Choice Vouchers for City of Dallas residents, with rent generally capped at 30% of income for qualified tenants.
  • Two properties are reserved exclusively for seniors 62+: Buckeye Senior Living (6707 Buckeye Commons Way) and The Oaks (630 S. Llewellyn Ave). Three more, Audelia Manor, Park Manor, and Renaissance Oaks, serve seniors alongside residents with disabilities.

Dallas County Housing Agency

(a Dallas County department, separate from DHA) Phone: (214) 819-1871 | Address: 2377 N. Stemmons Freeway, 7th Floor, Suite 700, Dallas, TX 75207 | Website: dallascounty.org/departments/dchhs/human-services/housing-agency.php

  • Administers Housing Choice Vouchers and a Family Self-Sufficiency program for Dallas County residents living outside Dallas city limits, which is relevant for Addison, Farmers Branch, and other suburbs.
  • A Home Loan Counseling Center is available at (214) 819-6060. Voucher waitlist status changes; call ahead to confirm it’s currently open.

City of Irving Housing & Redevelopment Division

Phone: (972) 721-4800 | Address: 825 W. Irving Blvd., 1st Floor, Irving, TX 75060 | Website: irvingtx.gov/housing-assist-landing

  • Offers zero-interest down-payment and closing-cost loans, plus home rehabilitation funds that specifically cover accessibility repairs, useful for seniors aiming to age in place.
  • Also runs homelessness-prevention rental assistance for residents at risk of eviction.

Medicaid & Medicare Navigation

Dallas County Aging & Disability Resource Center (ADRC)

Administered by Metrocare Services Phone: 1-888-743-1202 | Address: 3242 Remond Drive, Dallas, TX 75211 | Website: dallascountyadrc.org

  • Functions as the county’s single point of access for long-term care services, including help identifying and applying for Medicare- and Medicaid-related support.

Dallas Area Agency on Aging: Benefits Counseling Program

Phone: 214-871-5065 | Address: 1341 W. Mockingbird Lane, Suite 1000W, Dallas, TX 75247 | Website: ccadvance.org/daaa

  • One-on-one guidance on Medicare, Medicaid, Social Security, supplemental insurance, long-term care planning, SNAP, and advance directives, generally for Dallas County residents 60+.

Pet Assistance

Dallas Pets Alive: Pet Food Pantry

Phone: 214-444-9372 | Address: 2719 Manor Way, Dallas, TX | Website: dallaspetsalive.org/dpapetfooddrive

  • Free daily pet food pantry, 12 to 5 p.m., first-come-first-served, with no appointment or income documentation required, which makes it an easy option for seniors on a fixed income.

Operation Kindness Pet Food Pantry (Carrollton)

Phone: (972) 418-7297 | Address: 3201 Earhart Drive, Carrollton, TX 75006 | Website: operationkindness.org/pet-food-pantry

  • Drive-thru distribution Thursdays and Sundays, 11:00 a.m. to 1:00 p.m.
  • Requires a short online application (English or Spanish); approval typically covers up to six months before renewal.

SPCA of Texas

Phone: 214-742-7722, option 4 | Address: 2400 Lone Star Dr., Dallas, TX 75212 | Website: spca.org

  • Registration-based pet food pantry events plus the Myron K. Martin Clinic for discounted spay/neuter and basic wellness visits.
  • Pantry scheduling is periodic rather than a fixed weekly time, so check spca.org for the current date before planning a visit.

Transportation

DART Paratransit Services

Phone: 214-515-7272 | Website: dart.org/guide/transit-and-use/paratransit-services

  • Shared-ride, ADA-certified transportation for riders who can’t independently use fixed-route bus or rail service due to a physical, cognitive, or visual disability.
  • Requires certification through DART, including physician verification and an in-person assessment.

DART Rider Assistance Program

Phone: 214-515-7272 | Website: dart.org/guide/supporting-services/rider-assistance-program

  • On-demand, subsidized rides, including wheelchair-accessible vehicles, bookable by phone, app, or online portal across Dallas, Carrollton, Rowlett, and other DART service-area cities.

Texas Medicaid Transportation Program (MTP)

Operated by Modivcare Phone: 1-855-687-4786 | Website: hhs.texas.gov (Medical Transportation Program)

  • Free non-emergency rides to medical appointments for Texas Medicaid enrollees; schedule at least two business days ahead.

Utility Bill Assistance

Dallas County HHS: Comprehensive Energy Assistance Program (CEAP)

Phone: (214) 819-1848 | Address: 2377 N. Stemmons Freeway, 2nd Floor, Suite 201, Dallas, TX 75207 | Website: dallascounty.org/departments/dchhs/human-services/ceap.php

  • Covers utility bill payments and home heating/cooling equipment repair for households at or below 150% of the federal poverty guideline.
  • Appointment required, no walk-ins, and wait times can be long, so it’s worth calling as soon as a bill becomes a concern rather than waiting until shutoff notice.

Catholic Charities Dallas

Phone: 866-223-7500 | Address: 1421 W Mockingbird Lane, Dallas, TX 75247 | Website: ccdallas.org

  • One-time City of Dallas utility assistance, Atmos Energy assistance up to $500 for Dallas and eight surrounding counties, and retail electric assistance up to $600 per year.
  • Bring a recent bill in the applicant’s name and photo ID.

Atmos Energy “Sharing the Warmth”

Phone: 888-286-6700 | Website: atmosenergy.com/share

  • A bill-round-up donation program that funds natural gas assistance for elderly, disabled, veteran, and low-income households, distributed through partner agencies like Catholic Charities Dallas.

Veteran Assistance

Assisting Hands Frisco

Phone: (214) 609-1340 | Website: assistinghands.com/92/texas/frisco/

  • In-home support for veterans through personal care, medication reminders, meal preparation, and companionship, so daily needs are covered between VA appointments.

Dallas County Veteran Services Office

Phone: (972) 692-4939 | Address: 2377 N. Stemmons Freeway, Suite 631, Dallas, TX 75207 | Website: dallascounty.org/departments/veteran-services

  • Free help filing VA and state benefit claims and appeals, with outreach to homebound veterans and presentations at senior and assisted-living facilities. Currently appointment-only.

VA North Texas Health Care System: Dallas VA Medical Center

Phone: 214-742-8387 | Address: 4500 South Lancaster Road, Dallas, TX 75216 | Website: va.gov/north-texas-health-care

  • Full-service VA hospital with 24/7 emergency care, geriatrics, primary and specialty care, and caregiver support programs for enrolled veterans.

Dallas-Fort Worth National Cemetery

Phone: 214-467-3374 | Address: 2000 Mountain Creek Parkway, Dallas, TX 75211 | Website: va.gov

  • Unlike in Collin County, this national cemetery sits inside Dallas County itself, offering burial for eligible veterans and dependents at no cost, including the grave, marker, and perpetual care.

Texas Veterans Land Board: State Veterans Cemetery Burial Benefits

Phone: 800-252-8387 | Website: glo.texas.gov/veterans/veterans-cemeteries/burial-benefits

  • Covers plot, opening/closing, liner, headstone, military honors, and flag for honorably discharged veterans and their spouses or dependents statewide.

Funeral Home & Preneed Services

Golden Gate Funeral Home

Phone: 214-941-7332 | Address: 4155 S. R.L. Thornton Freeway, Dallas, TX 75224 | Website: goldengatefuneralhome.com

  • Preneed planning, competitively priced cremation, and staff experienced in helping families navigate VA burial-benefit paperwork, plot fees, and military honors. Open 24/7.

North Dallas Funeral Home

Phone: (972) 241-9100 | Address: 2710 Valley View Ln, Farmers Branch, TX 75234 | Website: northdallasfuneralhome.com

  • Located within the client’s own service area. Online preplanning, burial services starting around $6,775 and cremation from $2,395, and help with DFW National Cemetery eligibility and VA burial benefits.

Resource DisclaimerThe organizations listed on this page are provided as a community convenience. Assisting Hands Frisco does not endorse, guarantee, or verify the quality, availability, or eligibility requirements of any third-party service listed here. Program availability, contact information, and service areas may change at any time. We encourage you to contact each organization directly to confirm current services, hours, and eligibility before relying on this information. Assisting Hands Frisco assumes no liability for the services provided by any listed organization.

If you’re weighing in-home care alongside any of these resources, Assisting Hands Frisco is available at (214) 609-1340 to talk through what would help most, serving Allen, Carrollton, Frisco, Little Elm, Plano, and Prosper.

Recent Reviews

Review by Robb G
Home Care
Rating 5 5 Star Moving Rating

Wolfgang Willems, the owner, and his team at Assisting Hands serving Frisco and Plano are top notch! We have been using them since July 2022 to help care for our mother who experienced life-changing illness in June. Coping with hospitals, insurance companies and rehab facilities has been so emotionally and physically draining on our family and we felt we were caught in a downward, never-ending spiral. Then someone told us about Assisting Hands. We did some research on them and other similar caregivers and finally decided on Assisting Hands. I cannot stress enough how wonderful they have been and how much they have helped our family. They have allowed us to share the burden of care and given us time to focus on the more important aspects of multiple therapies and recovery.
Review by Graham Beasley
Home Care
Rating 5 5 Star Moving Rating

Assisting Hands Frisco is doing a phenomenal job by caring for my mother. It all started with both an easy but diligent intake done by Henny, their care manager. Already the next day after the intake, we had the first caregiver coming to my mother's home. Henny calls my mother and me every week just to keep everyone in the loop. The caregivers are on time and care for my mother as if she were a family member.
Review by Kelley Bradley
Home Care
Rating 5 5 Star Moving Rating

Our experience with Assisting Hands of Frisco has truly been outstanding. From our initial conversation, their team made us feel supported, informed, and confident that we were in good hands. The intake with Henny was smooth, thorough, and reassuring, and we were amazed that a caregiver was available to start helping almost immediately. The care plan they developed was detailed, thoughtful, and clearly tailored to our family’s needs.

Henny has been incredible throughout this process — compassionate, attentive, and always proactive in checking in and keeping communication flowing. Megan and the rest of the office staff are just as impressive. They stay organized, follow up promptly, and consistently make sure every detail is handled. That level of coordination and reliability has brought our family so much peace of mind.

The caregivers themselves are dependable, skilled, and genuinely kind. They arrive on time, are well prepared, and treat our loved ones with patience, dignity, and sincere care. We especially appreciate the consistency of caregivers, which has made a meaningful difference for a family member who benefits from familiar faces. Any time we’ve needed changes or assistance, the team responds quickly and professionally.

Wolfgang, the owner, clearly leads by example. His dedication to quality care shows in every interaction we’ve had with the company. The team even walked us through the long-term care insurance process, helping us understand and secure benefits we wouldn’t have known how to pursue on our own.

During what has been a very challenging season for our family, Assisting Hands has provided not only dependable care but also reassurance and relief. Their services are fairly priced, their staff is exceptional, and their commitment to families is obvious.

If you need trustworthy, compassionate home care in the Frisco area, I highly recommend Assisting Hands. They’ve made a meaningful difference for us and have truly become part of our support system.