Home Care Services Questions
My mom is healthy, but I worry about her alone at home all day. Do you offer companion care services for people like her?
We love companion cases! Keeping Seniors engaged helps them with both their physical health, but also their mental well being.
Do I have to commit to a minimum number of hours of service?
We do have a small hourly minimum of 3 hours, but this is well below the industry average.
Can I cancel my service at any time?
Yes! We do not have a Contract. It is a simple service agreement that requests notification of a change needed.
Can I change my service or schedule?
You can change the service anytime!! We actually expect and ecourage that to happen!!
In-Home Caregivers Questions
What are the qualifications of the people who train your caregivers?
We review approximately 100 applications to hire 3! We also require an interview prior to a job offer. The marketplace simply hires Caregivers sight unseen, but we want to meet and see who is taking care of our clients first!
How are your caregivers supervised?
Our Technology platform allows us to monitor when a Caregiver clocks into a shift, follows their care plan and when a shift is completed.
Will I always have the same caregiver?
We try to keep the same staff, but we also have to manage a client’s cost as well. Required overtime pay can get expensive, so having a team of caregivers is a good option.
What if my caregiver is not a good fit for me?
Simply let us know!! Personalities do not always match, so we will find the right match!!
Are the caregivers insured, bonded, licensed and background-checked?
We perform 6 background checks and all caregivers are insured and bonded as well. There is no certification for caregivers in the state of Texas.
If the caregiver does not work out, what do you do to find a replacement?
Please call us immediately! We will then begin to find you a better match ASAP!
Who should I contact with questions about my caregiver?
Always call our office number at 214 420 1212!!
What if my caregiver does not show up for a scheduled shift?
Call us immediately! It unfortunately does occur, but we will get you an alternate ASAP!
Home Care Agency Questions
Does your agency provide transportation?
Yes! All of our Caregivers have vehicles and we perform a background check of their Driving record as well!
Who answers the phone after hours if we have an emergency?
We have someone assigned to an on-call phone 24 hours.
Is the Agency licensed?
Yes! The State of Texas has certain requirements that we meet.
How long does it take you to place a caregiver?
We request a 24-hour placement time, but most often we can get someone out to help within 3-4 hours!
Who will I meet at the initial in-home consultation?
Our owner, Robbie McCullough, will come to your loved one’s home to meet with you and your loved ones for a free one-hour in-home consultation. We will understand your loved one’s needs and create a care plan that will cover your needs. We will also discuss other assistance we can provide for your family.
Home Care Cost Questions
What are the Home Care benefits for Veterans?
There is a fabulous program called Aid and Attendance! AND we help Veterans get and stay qualified!!
What are the payments options you accept? (For Ex: long-term care insurance, medicare, collective sibling agreement, reverse mortgage etc.)
You can cover the cost of home care through Medicaid as well as VA and Long-Term Care Insurance. We will not charge for administrative fees when working with VA and Long-Term Care Insurance.
Do I pay the caregiver directly, or do I tip the caregiver?
That is a kind gesture, but we are required to NOT allow our Caregivers to accept Tips of any kind.
What are the common conditions in older adults who receive home care? (For Ex: Chronic conditions such as arthritis, osteoporosis, Alzheimer’s disease, Parkinson’s Disease, Multiple Sclerosis, etc.)
We provide a lot of care for many conditions, but I would say the most common are Alzheimer’s, Dementia and stroke recovery.
My parents need some home modifications to make their home safe? Can you help advise us on installing grab bars of a ramp?
Yes we can! There are several providers we know that can assist and most often it is free!
What is the difference between home care and home health care?
Home care includes assistance with Activities of Daily Living (ADLs) such as eating, bathing, getting dressed, and restroom use, as well as help with household activities that make it possible to live independently at home. Our caregiver can be in your loved one’s home anywhere from 4 to 24 hours a day and help with personal care and activities around the house including meal preparation, light housekeeping, transportation, companion care, medication reminders and more. To learn more, check our full list of services.
Home health care involves receiving care at home from a nurse, CNA, or physical therapist and this care can be covered by Medicaid. These care services are often prescribed by a doctor or are arranged to help after returning home from a hospital stay or surgery. The visits from these professionals are often short and they do not help with activities of daily living. You can use home care and home health care services simultaneously to help your loved ones.
Common Family Dilemmas
What if my mother or father is stubborn and doesn’t want a caregiver?
That is so common!! We know how to phrase the conversation so the Care can begin when it’s really needed!
My brothers and sisters live all over the country. How can we all stay informed about your home care services?
We can help you and your siblings stay involved with your loved one’s care with our “Family Room” software. With this software, families can see the care schedules, care plans, notes, invoices, and other related information regarding their parent’s care. Our staff can also communicate with you and your siblings to keep you informed of your loved one’s care.
You can call us any time for information about your loved one’s care or if you want someone from our home care agency to stop by and check on them. For more tips on planning the home care for your loved ones amongst your siblings, read our blog How to Coordinate Care for an Aging Parent Among Siblings.
My parents are from a different generation, one where they were very distrusting of strangers in the home. Is this uncommon? How can I convince them that your home care workers are trustworthy?
It is common among seniors of a certain generation to feel this way. Our caregivers must pass extensive state and national background checks and receive training before ever going into the home of a client. We are also legally responsible for our caregivers and the work they do inside your home as they are our employees.
We will send a caregiver who we think will get along best with your loved ones. Remember that trust will build over time and your loved one will soon view their caregiver as part of the family.